Overview Stonesojourn (“we,” “us,” or “our”), operated by Olivia Marie Cottrell, LLC, values your privacy and is committed to protecting your personal information. In this Privacy Policy, we explain what personal information we collect, how we use this information, who we share it with, and what rights you have regarding your information.
Please read this Privacy Policy carefully. By visiting our website and/or purchasing something from us, you engage in our “Service”, and you accept the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not accept this Privacy Policy, you must not use or access any of the Services. This Privacy Policy applies to our website, online store, and products.
Important Information for US Customers This Privacy Policy complies with applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), and other state privacy regulations. We are committed to protecting your privacy rights as a US consumer.
How We Collect and Use Your Personal Information To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect The types of personal information we obtain about you depends on how you interact with our website and use our services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be linked with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly From You Information that you submit directly to us through our Services may include:
Basic contact information, including your name, address, phone number, email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information, including your username, password, security questions.
Shopping information, including the products you view, place in your shopping cart, or add to your wish list.
Customer support information, including the information you choose to include in communications with us.
Information We Collect Through Cookies and Automatic Data Collection We also automatically collect certain information about your interaction with the Services (“usage data”). To do this, we may use cookies, pixels, and similar technologies. Usage data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Types of Cookies We Use:
Essential Cookies: Necessary for the website to function properly.
Analytics Cookies: Help us understand how visitors use our website (including tools like Google Analytics).
Marketing Cookies: Used to deliver relevant advertisements based on your interests.
Preference Cookies: Remember your settings and preferences.
Information We Obtain From Third Parties Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies that support our website and Services, such as our e-commerce platform providers, payment processors, and shipping partners.
Our payment processors, who collect payment information (e.g., credit or debit card information, billing address) to process your payment securely in order to fulfill your orders.
Marketing and advertising partners who help us reach potential customers.
How We Use Your Personal Information
Providing products and services: To process your payments, fulfill your orders, send notifications related to your account or purchases, arrange for shipping, and facilitate returns and exchanges.
Marketing and advertising: To send marketing, advertising, and promotional communications by email, and to show you advertisements for related products.
Product recommendations: To recommend suitable handmade stone products that may be of interest to you.
Security and fraud prevention: To detect, investigate, or take action regarding possible fraudulent or illegal activity.
Communicating with you: To provide you with customer support and improve our services.
Legal compliance: To comply with applicable laws and protect the safety of our users.
Security, Payment Processing, and Retention We take the security of your data seriously. Our store utilizes Secure Sockets Layer (SSL) technology to ensure that your personal and payment information is encrypted and transmitted securely. We do not store your full credit card numbers on our servers; all transactions are processed through highly secure, compliant third-party payment gateways.
While no system is completely impenetrable, we strive to protect your data. How long we retain your personal information depends on different factors. We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:
Account Information: Retained while your account is active and for 3 years after closure.
Order Information: Retained for 7 years for tax and accounting purposes.
How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
With vendors who perform services on our behalf (e.g., payment processing, shipping partners like USPS/UPS).
With business and marketing partners to provide services and advertise to you.
In connection with a business transaction, or to comply with applicable legal obligations.
Your Rights and Choices Depending on where you reside, you may have rights including the Right to Access/Know, Right to Delete, Right to Correct, and Right to Opt-out. You may exercise any of these rights by contacting us. We will not discriminate against you for exercising any of these rights. Residents of states with specific privacy laws (such as CCPA) have the right to know what personal information is collected and to request deletion. We do not sell your personal information to third parties.
Children’s Privacy The Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments.
Contact Us / Complaints If you have questions or complaints about how we process your personal information, or if you would like to exercise your privacy rights, please contact us at:
Email: support@stonesojourn.com
Phone: +1 (810) 706-1568
Company Name: Stonesojourn (Operated by Olivia Marie Cottrell, LLC)
Business Address: 4082 Montrose St, Flint, MI 48504
