Return Window: You have 30 days from the delivery date to request a return.
Item Condition: To be eligible for a return or exchange, your stone carving must be in its original condition: undamaged, unaltered, and securely packed in all original protective packaging to prevent transit damage.
Restocking Fee: We do not apply any restocking fees.
Refund Timing: Refunds are processed within 14 days after your returned item has been received and inspected at our facility.
Return Shipping Costs
For Customer Remorse (e.g., changed mind, ordered wrong item): Customers are responsible for the return shipping costs.
For Defective or Incorrect Items: We will cover the return shipping costs and provide a prepaid return label.
Return Steps
Write to support@stonesojourn.com with your order number and a short explanation of why you would like to return the item.
We will quickly confirm whether your return qualifies and provide clear instructions for safely shipping the item back to our facility at 4082 Montrose St, Flint, MI 48504.
Please pack the stone items extremely securely so they are protected during transit.
Note: Returns sent back to us without prior approval will not be accepted and may be returned to the sender.
Refunds
After your parcel arrives, our team will examine the returned stone carvings. Once approved, we will issue a refund to your original payment method within 14 days after we receive and inspect the returned item. Please note that your bank, card issuer, or payment provider may require additional time before the funds appear on your statement.
Exchanges
If you would prefer an exchange for a different piece, please email support@stonesojourn.com with your order number and details of the item you would like instead. We will check our inventory availability, explain the next steps, and advise you on how to proceed.
Cancelling an Order
If you need to change or cancel your order, please contact us at support@stonesojourn.com as soon as possible. We can usually cancel orders that have not yet entered the processing or packing stage. Once an order has been packed or shipped, cancellation is no longer possible — but you may return the item after delivery by following the standard return procedure above.
Problems With Your Order (Damaged or Incorrect Items)
We carefully inspect and pack our stone carvings, but if your item arrives damaged or is different from what you ordered, please email us immediately at support@stonesojourn.com with your order number, clear photos of the damaged item, and any visible damage to the outer packaging. Our team will review your message quickly. For these instances, we will gladly arrange a free replacement or a full refund, and provide a prepaid return shipping label for the affected item.
Contact Us
For any return-related questions, please reach out to:
